IT Delivery Manager

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Webhelp
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November 04

What you’ll be doing
- Keeping abreast of client and company strategy/developments and maintain awareness of contact centre industry developments
- Delivering solutions in line with client expectations and agreed budgets and timelines.
- Ensuring all products and services are built to an appropriate level of quality for the stage.
- Effectively planning and managing projects and project resources.
- Identifying and proposing solutions for budgetary and resourcing constraints.
- Working collaboratively with internal and external Project Managers
- Ensuring all products and services are built to an appropriate level of quality for the stage
- Actively participating in the IT Delivery Manager and Project Manager communities, sharing skills and knowledge and bringing in best practice.
- Proactively build and develop strong relationships with other departments (Operations, Training, Resource & Planning and Facilities etc.) to enhance working practices.

What you’ll need
- Graduate or higher
- Experience of delivering IT Infrastructure solutions including cloud, networks, telephony, servers, desktops, and mobile devices.
- Must demonstrate, understand and comply with all legislative requirements including but not limited to FSA, CCA, DPA, OFCOM, OFGEM, PCI/DSS and ISO27001.
- Proven written, oral communication and influencing skills to and with senior management teams
- Exceptional time management and organisational
- Strong attention to detail as well as excellent analytical and numerate skills.
- Ability to multi-task and work on own initiative, and delegate decision making where appropriate.
- Experience of integrating open source solutions and packaged applications. (Preferred)
- Proven experience using project management methods (Agile and/or PRINCE2). (Preferred)
- Understanding of on premise versus cloud hosted infrastructure. (Preferred)
- Clear credit, disciplinary and criminal records
- Internal applicants need to be in their current role for at least 6 months in order to be considered for this role.

Skill & Language
networks, telephony, servers, desktops
4 - 6 years
N/A
1 candidate
December 06
Full Time
Management
Lisbon, Área Metropolitana de Lisboa
Webhelp17 jobs · Lisbon, Área Metropolitana de Lisboa
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