Team Leader

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Webhelp
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November 02

Main activities

Project management

  • Ensure the achievement of objectives through continuous team follow-up
  • Set up daily action plans to improve performance
  • Ensure the respect of quality standards (ISO, NF345, LRS)
  • Ensure the availability of resources (absenteeism) and production means (tool operation)
  • Alert in case of a production incident
  • Suggest ways to improve and optimize production development

Team management

  • Manage, motivate and gain the loyalty of her/his team
  • Brief team members on their performance, customer requirements and Webhelp vision
  • Check and improve performance quality (quality control, knowledge control, advisors’ performance management)
  • Develop skills and support advisors on a daily basis (coaching, team meetings, ongoing training etc.)
  • Maintain skills, handle calls or mails
  • Ensure the respect of Webhelp values, implement discipline and platform rules

Career path

  • Senior Team Leader
  • WHU Trainer
  • Project Manager
Skill & Language
Management
1 - 3 years
N/A
1 candidate
December 04
Full Time
Management
Lisbon, Área Metropolitana de Lisboa
Webhelp17 jobs · Lisbon, Área Metropolitana de Lisboa
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