Field Service Engineer

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Syspex Technologies
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November 02

Job Description

Responsibilities:

·        Provide field service on machinery and system sales & support (maintenance, installation & commissioning & training, troubleshooting & repair)

·        Provide after-sales service for customers within agreed response time

·        Work with the service sales team to prepare service contracts or service proposals to customers

·        Maintain a service history register for all relevant equipment to the company’s internal SSA system

·        Recommend appropriate spare parts and service proposals to customers with the objective of minimizing lead time for trouble-shooting

·        Provide excellent customer service, listening carefully to customers’ concerns and addressing issues until customers are satisfied

·        Update and maintain assigned machines per manufacturer specifications

·        Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools

·        Other tasks or assignments from Technical Manager

Requirements:

·        Hands-on and possess good knowledge and troubleshooting skills

·        Minimum NITEC/Diploma in Engineering (Mechanical, Electrical or Mechatronics)

·        Minimum 3-5 years of relevant working experience in mechanical & electrical troubleshooting

·        Knowledge of PLC programming & troubleshooting, or AutoCAD experience is advantageous

·        Proficient in computer knowledge (MS Office)

·        Team player, self-motivated, proactive, and able to work independently

·        Must be customer-orientated and willing to take challenges

·        Possesses Singapore Class 3 Drivers’ License, preferably with own vehicle

Skill & Language
Engineering
Electrical
1 - 3 years
Negotiation
1 candidate
December 06
Full Time
Executive
Joo Koon
Syspex TechnologiesPackaging & Warehousing Service Provider8 jobs · Joo Koon
Photos
Privately Held
1992
201-500 employees
About Company
OverviewWhat started off as a small packaging distribution company more than 25 years ago is now Southeast Asia’s leading business-to-business packaging and warehousing solutions provider. With its headquarters in Singapore, Syspex now has 7 facilities in the region and employs more than 250 staff. With our extensive knowledge and expertise in industrial packaging solutions, vast experience in various industries and team of dedicated individuals, we commit to work passionately in delivering value-driven customer solutions and to exceed the high demands of today’s industries and consumers. We value our relationships with our valued partners by providing the finest after-sales service, exceptional customer & technical support and a wide range of materials, equipment as well as spare parts on stock. We assure the best quality and competitive pricing on packaging and industrial supplies. At Syspex, we offer the most comprehensive suite of packaging and warehousing solutions in the industry, that delivers. Our mission is to constantly help our customers improve efficiency and reduce their total supply chain costs. Our core capabilities include: Packaging engineering and consultation Freight and materials optimization Automation and engineering services Global sourcing and new product development Sustainable and eco-friendly packaging solutions Quality management Exceptional customer experience.
Benefits
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