Technical Application Scientist- qPCR, English/Polish Speaker

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Thermo Fisher Scientific
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September 03

What will you do?

  • Provide technical support for Thermo Fisher Scientific qPCR and/or genetic analysis product lines and instruments by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.
  • Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted
  • Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge
  • Accurately record pertinent information from customer contacts in Customer Relationship Management system
  • Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides
  • Recommend changes to knowledge databases, website, and other company-managed databases of technical information
  • Present technical updates to colleagues and contribute to department meetings.
  • Minimal travel may be required for the position

Education

  • MSc/PhD. in Life Sciences, Biochemistry, Molecular Biology, or similar

Experience

  • Hands-on experience with quantitative/real-time PCR techniques, including sample preparation, data acquisition, and analysis is required.
  • Requires in depth knowledge of real-time instruments, software, kits and services.
  • Digital PCR experience is a plus
  • Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus.
  • Prior experience in customer service is a plus.
  • Must be fluent in both written and spoken English and Polish

Knowledge, Skills, Abilities

  • Proven ability to quickly learn large amounts of new, complex technical information
  • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
  • Ability to manage multiple priorities
  • Problem-solving ability
  • Computer literacy, including spreadsheet, database, word processing and Internet applications
  • A minimum two-year commitment to Technical Support is requested due to the extensive up-front training needed to fully support our expansive product line
Skill & Language
Technical
Scientist
1 - 3 years
Negotiation
1 candidate
October 05
Full Time
Executive
Budapest, Central Hungary
Thermo Fisher ScientificThe World Leader In Serving Sciences21 jobs · Budapest, Central Hungary
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Public Company
2000
10001+ employees
About Company
About Thermo Fisher Scientific:Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $30 billion. Each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Benefits
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