Quality Systems Support Analyst

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Thermo Fisher Scientific
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September 02

Position Summary:

The QMS / EHS Systems Support Analyst is responsible for meeting the software application service level agreements and evolving the existing software system applications and architecture in collaboration with the business end-user community. In addition, the QMS / EHS Systems Support Analyst serves the end-user business community and the governing corporate quality team, to ensure software solutions are well understood and fit for purpose.

Key Responsibilities:

  • Define and implement QMS / EHS Help-desk policies, Implementation Standards, Training Content and methodology.
  • Maximizes the use of all functions and features of systems to benefit the organization.
  • Maintains system performance and available up-time by performing system monitoring and analysis; troubleshooting system configuration issues; operating and system management; and escalating application problems to vendor.
  • Follows SDLC. Coordinates and manages functional, user acceptance, validation and performance testing.
  • Secures systems by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.
  • Upgrades systems by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.
  • Establishes system specifications by analyzing access, information, and security requirements; designing business unit configurations.
  • Responsible for the implementation and configuration of various system modules to new business units.
  • Lead and coordinate specialized technical teams from business, vendor and various IT groups implementation projects.
  • Helps with the preparation of Functional and Technical specifications .
  • Leads Incident Management and IT Change Management activities.

Minimum Requirements/Qualifications:

  • Bachelor’s Degree in Computer Science or equivalent combination of education and experience.
  • Background in Quality Management Systems is strongly desirable.
  • Demonstrate application administration experience with MasterControl™, TrackWise Digital, Veeva, WERCS and/or other equivalent systems.
  • Salesforce certification is strongly desirable.
  • Ability to clearly communicate at all levels of the organization.
  • Experience with system support/system administration.
  • Ability to drive multiple initiatives in a fast paced environment.
  • Excellent analytical abilities, creative problem solving skills and strong planning and organizing capabilities.
  • Ability to understand both the business and the technical aspects of the applications supported.
  • Experience qualifying and maintaining a validated computer system.
Skill & Language
Support Analyst
1 - 3 years
1 candidate
October 06
Full Time
Budapest, Central Hungary
Thermo Fisher ScientificThe World Leader In Serving Sciences21 jobs · Budapest, Central Hungary
Public Company
10001+ employees
About Company
About Thermo Fisher Scientific:Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $30 billion. Each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
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