Technical Support Specialist I

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Thermo Fisher Scientific
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September 02

Essential Functions:

  • Provides responsive support via telephone and email and generally works to ensure that customer is successful in the use of Instrumentation.
  • Assures the professional relationship with existing customers to achieve customer loyalty to our company.
  • Ensures response times are met when contacting customers in line with contractual requirements.
  • Coordinates own work schedule with relevant partners (service and support manager, colleagues).
  • Supports service and support colleagues by accessing customer experience center instruments where appropriate.
  • Assures that its own activities are in line with the activities of the rest of the local commercial organization (sales & support) and informs customers of company's other product and services.

Requirements:

  • Requires Bachelor/Master in Sciences or Phd
  • Professional background in life sciences, molecular biology, clinical engineering or related subjects. Troubleshooting knowledge and lab experience.
  • Computer literate including Linux, Python command line is preferred.
  • Solid verbal and written command of the English (technical) language is a must. Any additional languages such as German, Italian or French or Spanish is a plus (min. C1 level written and spoken)
  • Experience with the following techniques is essential: qPCR or Next Generation Sequencing Application knowledge, Ion Torrent preferably, Sanger Sequencing, MicroArray, basic techniques related to Molecular Biology products with related instruments and applications background.
  • Experience in Clinical / Biomedical / Electrical Engineering environment.
  • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
  • Ability to manage multiple priorities.
Skill & Language
IT Support
Technical
1 - 3 years
Negotiation
1 candidate
October 06
Full Time
Executive
Budapest, Central Hungary
Thermo Fisher ScientificThe World Leader In Serving Sciences21 jobs · Budapest, Central Hungary
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Public Company
2000
10001+ employees
About Company
About Thermo Fisher Scientific:Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $30 billion. Each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
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