HR Contact Center with German

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Bayer
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September 02

HR Contact Center with German

The HR Associate acts as the first point of contact (m/f/d) for all employees of Bayer in Germany, administers incoming queries, provides HR information and performs HR system-related tasks, is also responsible for the general administration of standardized HR processes.

Major Tasks and Responsibilities:

  • Ensure efficient transactional HR service delivery according to and in line with company policies and standards as well as HR process guidelines;
  • Serves as the contact point for individual queries related to the status of administrative tasks.The position owner takes ownership of the resolution of those queries (verbal and written) ensuring timely, accurate and value add responses;
  • Identify service delivery issues by proposing appropriate actions to resolve and improve quality standards and metrics;
  • Ensure appropriate documentation of customer queries in relevant HR systems;
  • Support the development, maintenance and improvement of a detailed knowledge management of designated processes and interfaces;
  • Support preparation of reports for quality management purposes, as well as more complex HR process-specific reporting on demand.

Qualifications:

  • High service delivery attitude and ability to persuade with good communication skills;
  • Completed secondary school or similar, higher education is a plus;
  • Basic understanding of Human Resources and HR process administration;
  • 1-2 years of professional experience in HR administration or in a Shared Services Environment;
  • A structured approach, ability to set priorities and to professionally handle customer inquiries;
  • Team player (m/f/d) with strong social skills;
  • Basic knowledge of MS office package (incl. MS Excel);
  • Fluency in German (minimum C1 and very good English language skills.

We offer:

  • Flexible working hours;
  • Training for a role and opportunity to learn;
  • Attractive salary and bonuses;
  • Office in a comfortable business center;
  • Complex medical care (including DENTAL care) and individual life insurance, sports card;
  • Good working conditions and comfortable working environment: relax and creativity room.
Skill & Language
service delivery
English
1 - 3 years
Negotiable.
1 candidate
October 05
Full Time
Executive
Gdansk, Pomeranian Voivodeship
Bayer23 jobs · Gdansk, Pomeranian Voivodeship
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