Lead Customer Service Representative - Contract Admin

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Thermo Fisher Scientific
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September 02

What will you do?

  • Train team members in processes / systems.
  • Provide expertise, guidance, and support to colleagues.
  • Supporting Request for Quotation process.
  • Maintaining and updating contract database.
  • Create and assign tickets in the ticketing systems (SAP).
  • Document all required info as per instructions.
  • Taking part in the invoicing process.
  • Manage the process for escalated inquiries and complaints to resolution, without managerial support.
  • Assess the need for change and implement in order to increase productivity.

How will you get here?

  • 3+ years’ customer service experience is preferred.
  • Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred.
  • Fluency of the English Language both written and verbal. Any other European language knowledge is an advantage.
  • Competent Microsoft Office user.
  • Strong written and verbal communication skills.
  • Good problem-solving skill and result oriented attitude.
  • Display attention to detail and accuracy in the workplace.
  • Process improvement mindset.
  • Good organizational skills and the ability to prioritize effectively.
  • Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
  • Experience with SAP, C4S, Maximo, Genesys preferred but not essential.
Skill & Language
Lead Customer
Contract Admin
4 - 6 years
1 candidate
October 06
Full Time
Senior Mgmt.
Budapest, Central Hungary
Thermo Fisher ScientificThe World Leader In Serving Sciences21 jobs · Budapest, Central Hungary
Public Company
10001+ employees
About Company
About Thermo Fisher Scientific:Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $30 billion. Each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
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