Providing ongoing training and development support to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla.
Facilitate instructor-led and virtual technical training on electric vehicles equipped with complex automotive and electromechanical systems to enable employees to perform their role safely and to Tesla's standards.
Manage the operations of the regional training hub including, but not limited to: training schedule, fleet management, inventory maintenance, daily operations, etc.
Maintain expert knowledge of the most current product knowledge, methods, techniques, and best practices.
Support local apprentice programs as needed, including delivering training, supporting apprentice mentors, and reviewing training materials.
Partner with Managers and Coaches to validate and quantify skill development of employees.
Serve, coach and mentor a decentralized network of service coaches within the market to enhance core capabilities and ensure continuous process improvement.
Supports the development and launch of field engagement events, such as skill competitions.
Shares best practices with Technical L&D peers.
Maintain close relationships with partner teams such as Technical Operations, Engineering, and regional technical and field support teams
Equivalent in experience and evidence of exceptional ability
Strong automotive system diagnosis and repair knowledge. Experience with electric vehicles preferred.
Experience with Tesla's infotainment and driver's assistance systems strongly preferred.
Training and coaching experience preferred.
Ability to travel at least 60% of the time.
Experience with environmental and safety requirements a plus.
Proactive, flexible, confident, professional, and self-directed in a fast-paced environment.
Thrives working independently; also able to contribute strongly as a member of a high performing team.
Strong facilitation and interpersonal communication skills required.
Excellent verbal and written communication skills, and displayed confidence and professionalism in working in a customer-facing role.
Tech savvy – able to expertly use a full suite of office and learning technologies