Interacting with software and identifying information needs of software users.
— Taking part in the organization of processes related to tech documentation creation & support (workflow, technical aspects, automation, standards etc.).
— Tech documentation creation and support (product & process documentation: system components & architecture description, API, dev/qa guidelines, specs, user journey schemes, user manuals etc.).
— Effectively communicating with programmers and customers, and extracting information from them in a professional and personable manner.