The Technical Support Associate’s primary responsibility is to provide IT-related technical support services to all LBC branches, hubs, and offices through phone, email, remote troubleshooting, and onsite by following the ITIL-based process.
This includes providing regular updates to customers, coordination with different IT teams, escalating problems to management, and regular performance reporting on how all tickets were handled through close collaboration with different IT departments.
The Technical Support Associate should also ensure that all projects being handled are delivered on-time, within budget, and up to specifications.
Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
Must have at least 1 year working experience in providing IT Technical Support.
Advanced Microsoft Office skills (expert usage of Excel, PowerPoint, access).
Highly Proficient in Microsoft Excel tools such as: Pivot, Vlookup, Hyperlinks, macro, Graphic reports, etc.
Preferably has working experience in retail and distribution systems for Cargo, Courier and/or remittance industry, financial services, and supply chain management.
Experience in large multinational organizational and ISO processes is a plus.
Root cause analysis skills is a must.
Advanced Microsoft operating system troubleshooting and in ITIL Processes.
Excellent interpersonal and communication skills.
Customer relationship management.
Physically fit and should be able to carry boxes or operate hand trolleys and pallet jacks.