Manager, Customer ExperienceSathapana Bank Plc. - Head Office
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12/26/2020 03:39:16
1. Responsibilities 
  • Initiate policy or standard to govern how to improve the customer experience or service quality of all banking channels 
  • Establish frameworks, mechanisms, strategies and plans to align the bank’s service quality with shareholder’s direction as well as the growth of the bank’s business 
  • Analyze and monitor service quality of all bank channels and communicate to channel owners for certain actions for improvement 
  • Monitor and facilitate other departments or channel owners to set other standards or guidelines at their respective departments or channels for better quality and experience 
  • Support other departments or channels owners to establish various procedures, guidelines or standards for better service quality 
  • Cooperate and facilitate complaint and channel owners to resolve customer complaints and request for certain actions to minimize those complaints or improve it
  • Monitor and feedback at high level how those complaints have been resolved 
  • Contribute any respective feedbacks or suggestions which may give additional value to existing products, services, processes, images and similarity 
  • Any ad-hoc assignment or project 
2. Qualifications 
  • Bachelor’s degree in Business Administration, Management or other related degrees 
  • At least 7 years of working experience in banking industry related to customer experience 
  • Good at result driven attitude 
  • Good at management skills, outstanding organization and strong customer service
  • Good at English and Microsoft Office (Words, Excel and PowerPoint) 
To Apply 
  • Interested candidates are encouraged to apply via 
  • For more information, please contact us at 023/ 081 999 010/ 096 257 9666 or go to
4 - 6 years
1 candidate
01/26/2021 03:36:56
Full Time
Phnom Penh, Daun Penh
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