Senior Production Support Engineer

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CAKE Mad Mobile
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September 01

Software Engineering at CAKE is fast paced and focused on engineering excellence. Employing leading-edge technologies to create ground-breaking products that change the way our customers run their businesses.

The Role:

  • Builds relationships with Product Development Engineers, QE, Customer Support, and Incident Management engineers
  • Monitors and increases the reliability of application and its’ eco-system
  • Defines and manages best practices on call and escalations
  • Creates tools and Dashboards to provide increased visibility and monitoring capabilities of applications
  • Identifies, prioritizes, investigates and resolves issues
  • Communicates issue impacts and end results to Leadership team
  • Works with manager to translate operational pain into system and process requirements
  • Partners with business and technical SMEs to understand relevant data, analyze and perform necessary deep dive to solve given business problem, summarize and present key findings
  • Researches and recommends application monitoring opportunities and enhancements
  • Project planning and documenting actions for monitoring and alerting
  • Works closely with the application development organization and other functional IT areas to determine best practices, tuning, and problem resolution and root cause analysis
  • Recommends strategies for process and monitoring improvement
  • Creates high quality documentation that meets the needs and expectations of the stakeholders

The Profile:

  • Bachelor’s Degree in Computer Science or equivalent, and 2-4 years of experience in large enterprise system operations
  • Experience in writing SQL queries to pull data from Database
  • Experience in monitoring Service on AWS/GCP is required
  • Write custom dashboards using Web/Java scripts
  • Hands on Experience in developing dashboards using two or more tools like Kibana, Wavefront, Splunk or similar tools
  • Strong understanding of multi-tier architecture and infrastructure configurations
  • Familiarity with common networking practices
  • Experience in Scripting using Python or similar scripting languages
  • Experience in reporting with Confluence and/or Jira
Skill & Language
Product Development Engineers
1 - 3 years
Negotiation
1 candidate
October 03
Full Time
Experience Level
Colombo, Western Province
CAKE Mad Mobile5 jobs · Colombo, Western Province
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