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CAKE Mad Mobile
Providing frontline support through the troubleshooting of technical issues.
Identifying, researching, and resolving complex application, network, platform and cloud-based connectivity issues.
Ensuring that merchant systems are fully operational, and any loss of service is restored in a timely manner.
Engaging and coordinating with clients, upper-support levels and engineering levels during the issue resolution process.
Application release planning and device upgrades.
Liaising with merchants directly to help resolve technical issues and provide real time training and assistance.
Monitoring and proactively managing application issues and escalating platform issues to relevant internal parties.
Ability to work on a 24/7 roster to support our customer base.
1-2 years of experience working in Operations Engineering and/or Application Support.
A degree in Information Technology or a related field.
Excellent command of written and spoken English.
Experience in ‘Application Support’ will be a key advantage.
Knowledge and experience on the UNIX platform (Linux) and network troubleshooting is a key advantage.
Knowledge of MySQL & NoSQL DB’s along with substantial understanding about key database principles and practices will be an added advantage.
A dynamic personality with a good balance of technical abilities and communication skills who can handle pressure situations.
Skill & Language
1 - 3 years
Salary / Commission
Colombo, Western Province
CAKE Mad Mobile
5 jobs · Colombo, Western Province
Term and Condition
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