Operations Engineer

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CAKE Mad Mobile
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September 01

The Role:

  • Providing frontline support through the troubleshooting of technical issues.
  • Identifying, researching, and resolving complex application, network, platform and cloud-based connectivity issues.
  • Ensuring that merchant systems are fully operational, and any loss of service is restored in a timely manner.
  • Engaging and coordinating with clients, upper-support levels and engineering levels during the issue resolution process.
  • Application release planning and device upgrades.
  • Liaising with merchants directly to help resolve technical issues and provide real time training and assistance.
  • Monitoring and proactively managing application issues and escalating platform issues to relevant internal parties.
  • Ability to work on a 24/7 roster to support our customer base.

The Profile:

  • 1-2 years of experience working in Operations Engineering and/or Application Support.
  • A degree in Information Technology or a related field.
  • Excellent command of written and spoken English.
  • Experience in ‘Application Support’ will be a key advantage.
  • Knowledge and experience on the UNIX platform (Linux) and network troubleshooting is a key advantage.
  • Knowledge of MySQL & NoSQL DB’s along with substantial understanding about key database principles and practices will be an added advantage.
  • Knowledge in Shell, Python or Javascript would be an added advantage.
  • A dynamic personality with a good balance of technical abilities and communication skills who can handle pressure situations.
Skill & Language
Operations Engineering
Information Technology
1 - 3 years
1 candidate
October 03
Full Time
Experience Level
Colombo, Western Province
CAKE Mad Mobile5 jobs · Colombo, Western Province
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