Call Centre Supervisor

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BV Mekong Petroleum Import Export Co.,Ltd
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February 06

Roles & Responsibilities: 

  Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products and others. 
  Ensuring agents understand and comply with all call center objectives, performance standards, policies, and guidelines. 
  Answering agent questions regarding best practices or difficult calls. 
 Identifying operational issues relating to call system and suggesting possible improvements. 
 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. 
 Preparing reports and analyzing data to assist management as they determine call center goals and report to the Marketing Associate 
 Working with other supervisors and Marketing Manager to support agents and maximize customer satisfaction. 
 Qualifications & Requirements 
  Bachelor’s Degree in Communications or other management related field 
 Call center, customer service, or supervisory experience is required. 
 Proficiency with technology, especially computers, software applications, and phone systems. 
 Having an experience with 3CX System is an advantage 
 Exceptional Khmer verbal and written communication skills. 
 Ability to coach, train, and motivate employees and evaluate their performance. 
 Excellent problem solving, leadership, and customer service skills. 
 Analytical, efficient, and thorough. 
 Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.  
Bright Victory Mekong Petroleum Import-Export Co., Ltd Address: #46A, Monivong Blvd, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh. Telephone: 023 992 092 or Email:     

Skill & Language
1 - 3 years
1 candidate
March 06
Full Time
Senior Level
Phnom Penh, Daun Penh
BV Mekong Petroleum Import Export Co.,LtdOne Leading Local Petroleum Company in Cambodia6 jobs · Phnom Penh, Daun Penh
Privately Held
51-200 employees
About Company
OUR TEAMBVM Petroleum is run and managed by a group of young and dynamic team. They have brought in an extensive experience from different industries and aspire to uplift the current business practice in the industry to be more practical and efficient.
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