Customer Service Senior Officer

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Toyota (Cambodia) Co., Ltd
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December 03

Division : Customer Service

1. Job Requirement 
  • University degree in General Management or other related fields 
  • Good knowledge of communication 
  • Good teamwork and interpersonal skills 
  • Speedy and accuracy jobs requirement 
  • Good at problem solving 
  • Strong time management and result-oriented toward the job 
  • Logical thinker, able to work efficiently with raw data and provide analysis Proficiency in English language 
2. Job Description 
  • To set KPI for each dealer following the annual budget plan 
  • To monitor performance and provide field support to each dealer through regular meeting for a better improvement 
  • To develop visualize tool for supporting dealer operation 
  • To ensure the good implementation of Customer Service process 
  • To support on warranty policy and Standard Operating Procedure (SOP) 
  • To collaborate with Customer Relation department to enhance appointment activity, Periodic Maintenance reminder, Post Service Follow Up, and Customer Satisfaction Index to achieve high customer retention 
  • To collaborate with Customer Service marketing for a better understanding on operation performance of each dealer and seek for improvement 
  • To ensure timely and accurate Customer Service report 
  • To perform other tasks assigned by Management 
 How to apply 
Interested candidates are requested to submit a Cover Letter and detailed CV stated position clearly with a current photo to the address below: 
  • TOYOTA (CAMBODIA) CO., LTD. 
  • Human Resource & General Affairs Division Russian Federation Blvd, Phum Borey 100 Khnong, Sangkat Tuk Thla, Khan Sen Sok, Phnom Penh, Kingdom of Cambodia 
  • Or E-mail: recruitment@toyota.com.kh 
  • Tel: 017 333 521 / 017 222 077 / 086 333 198 
  •  Only shortlisted & qualified candidates will be notified. Resumes will be kept confidentially and non-returnable.  

Skill & Language
1 - 3 years
Negotiation
1 candidate
January 06
Full Time
Experience Level
Phnom Penh, Sen Sok
Toyota (Cambodia) Co., LtdDrive your career forward with us.6 jobs · Phnom Penh, Sen Sok
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Privately Held
1995
201-500 employees
About Company
CORPORATE SLOGANOur services have to be better than customers’ expectation Our company culture has to be more sophisticated than customers’ expectation Our profit has to be more than our parent company’s expectation
Benefits
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