Assistant Manager, Channel Management

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December 03

1. Summary: 

This position is to ensure the market-driven and competitive position of WB finance in the market through initiating on financial product especially digital products (mobile banking, banking channel…) to ensure the success of implementation of initiated products and their delivery mechanism by establishing and coordinating SMART implementation projects of product design, pilot test, and roll-out, monitoring and evaluating the performance and control mobile banking operations to ensure customer services satisfaction with effective cost management. In addition, the person in charge is responsible for assisting manager to maintain of business partner or channel.
  • Implement new digital banking functionalities on top of the existing functionalities and any other third-party integration project. 
  • Well understanding and develop attractive concept of UIUX mobile app. Implement new digital-related projects as per assigned by the manager. 
  • Monitoring daily performance of mobile banking operations or other digital products to ensure the smoothness of business channels. 
  • Work closely with IT to keep enhancing mobile banking channel. 
  • Coordinate and facilitate with related team to solve the encountered issues of digital products. 
  • Monitoring and observe about digital products that is implementing in the industry. 
  • Develop documentation such as policy, manual, workflow, and procedure to support product roll out. 
  • Provide training to related staffs to ensure that the product/service will be operated smoothly for customer usage. 
  • Prepare and present reports to managements. 
  • Degree in Banking or related fields Minimum 2 years’ experience in digital banking especially working in digital product (Mobile app, Card, ATM). 
  • Good understanding on digital banking products, Mobile app/ATM/card infrastructure, policies and procedure establishment 
  •  Good Computer literacy, especially in Ms. Office Good verbal and written communication in both Khmer and English 
  • Have ability to work independently, self-managed, and proactively as a member of a small, busy team Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance 
Other info: 
  • Working day: 5 days/ week from 8AM - 5PM 
  •  Address: Head Office, Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang , Phnom Penh. 
  •  We offer competitive remuneration package and opportunity for career and personal development. 

Skill & Language
Mobile app/ATM/card
Digital banking
UIUX mobile app
1 - 3 years
1 candidate
April 06
Full Time
Senior Level
Phnom Penh, Chamkar Mon
WB FINANCEWB Finance is one of the largest Deposit-taking Microfinance institutions. 11 jobs · Phnom Penh, Chamkar Mon
Privately Held
1001-5000 employees
About Company
Mission To be the leading financial institution that delivers economic potential for Cambodia to thrive.
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