Deputy General ManagerRMA (Cambodia) Group Co., Ltd
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12/26/2020 07:11:27
Job Description 
  • Develop annual budget and business strategy, and annual operating plan and resources planning and allocations. 
  • Develop and update operating and customer service standards that optimize returns on assets, increases sales and improves profits. 
  • The guidelines shall also be applicable to all franchisees’ stores and/or central production unit.
  • Participate in key decision making with the senior Management Team.
  • Oversee capital expenditure budgets/projects. 
  • Visit / audit franchisee stores and act as a central point of control for the brand 
  • Ensure high food safety standards at all times in the commissary and the stores.
  • Set sales target of the responsible areas and drive sales to ensure achieving target. 
  • Evaluate sales trends and take appropriate action plan to close the sales gaps. 
  • Provide inputs and actively involved with Operations team and Marketing team in developing and implementing local store marketing (LSM) program to maximize sales growth. 
  • Identify problems within the business, including through using data gathering (collect, analyze, summarize) and evaluate outcome requirements 
  • Recommend controls by identifying problems and writing improved procedures, develop operational metrics 
  • Monitor project progress by tracking activity, writing progress reports, recommending actions for the business to improve 
  • With the support of HR, take appropriate employment actions to ensure quality of management and proper staffing levels.
  • Lead the team to create, develop and update any related procedures/ systems and operational manuals. 
  • Coach, counsel and develop operations team in the achievement of company standards and their personal development plans.
  • Evaluate and ensure proper training phases are successfully completed 
  • Utilize a communication process to ensure all staff is aware of expectations and performance standards.
  • Champion product quality and customer service by ensuring implementation of efficient customer focus processes (service, training, OSAT, NPS, customer experience, etc.) 
Job Requirements 
  • At least 5-year experience in management positions of F&B or hospitality operations. 
  • Experience with budgets, P&L statements, capital expenditures and planning and forecasting. 
  • Knowledge of standards or food safety and sanitation audits. 
  • Strong analytical skills
  • Results driven and people oriented
Contact Information 
Contact Person Muth Chanmolika (Ms.) 
Phone 010 267 238 
Website Address #27, St. 134, SangkatMittapheap, Khan 7 Makara, Phnom Penh
4 - 6 years
1 candidate
01/26/2021 07:08:45
Full Time
Senior Mgmt.
Phnom Penh, Prampi Makara
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