Deputy General Manager
RMA (Cambodia) Group Co., Ltd
Develop annual budget and business strategy, and annual operating plan and resources planning and allocations.
Develop and update operating and customer service standards that optimize returns on assets, increases sales and improves profits.
The guidelines shall also be applicable to all franchisees’ stores and/or central production unit.
Participate in key decision making with the senior Management Team.
Oversee capital expenditure budgets/projects.
Visit / audit franchisee stores and act as a central point of control for the brand
Ensure high food safety standards at all times in the commissary and the stores.
Set sales target of the responsible areas and drive sales to ensure achieving target.
Evaluate sales trends and take appropriate action plan to close the sales gaps.
Provide inputs and actively involved with Operations team and Marketing team in developing and implementing local store marketing (LSM) program to maximize sales growth.
Identify problems within the business, including through using data gathering (collect, analyze, summarize) and evaluate outcome requirements
Recommend controls by identifying problems and writing improved procedures, develop operational metrics
Monitor project progress by tracking activity, writing progress reports, recommending actions for the business to improve
With the support of HR, take appropriate employment actions to ensure quality of management and proper staffing levels.
Lead the team to create, develop and update any related procedures/ systems and operational manuals.
Coach, counsel and develop operations team in the achievement of company standards and their personal development plans.
Evaluate and ensure proper training phases are successfully completed
Utilize a communication process to ensure all staff is aware of expectations and performance standards.
Champion product quality and customer service by ensuring implementation of efficient customer focus processes (service, training, OSAT, NPS, customer experience, etc.)
At least 5-year experience in management positions of F&B or hospitality operations.
Experience with budgets, P&L statements, capital expenditures and planning and forecasting.
Knowledge of standards or food safety and sanitation audits.
Strong analytical skills
Results driven and people oriented
Contact Person Muth Chanmolika (Ms.)
Phone 010 267 238
Website http://www.cambodia.rmagroup.net Address #27, St. 134, SangkatMittapheap, Khan 7 Makara, Phnom Penh
Skill & Language
4 - 6 years
Salary / Commission
Phnom Penh, Prampi Makara
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