Deputy General Manager

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RMA (Cambodia) Group Co., Ltd
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December 07

Job Description 

  • Develop annual budget and business strategy, and annual operating plan and resources planning and allocations. 
  • Develop and update operating and customer service standards that optimize returns on assets, increases sales and improves profits. 
  • The guidelines shall also be applicable to all franchisees’ stores and/or central production unit.
  • Participate in key decision making with the senior Management Team.
  • Oversee capital expenditure budgets/projects. 
  • Visit / audit franchisee stores and act as a central point of control for the brand 
  • Ensure high food safety standards at all times in the commissary and the stores.
  • Set sales target of the responsible areas and drive sales to ensure achieving target. 
  • Evaluate sales trends and take appropriate action plan to close the sales gaps. 
  • Provide inputs and actively involved with Operations team and Marketing team in developing and implementing local store marketing (LSM) program to maximize sales growth. 
  • Identify problems within the business, including through using data gathering (collect, analyze, summarize) and evaluate outcome requirements 
  • Recommend controls by identifying problems and writing improved procedures, develop operational metrics 
  • Monitor project progress by tracking activity, writing progress reports, recommending actions for the business to improve 
  • With the support of HR, take appropriate employment actions to ensure quality of management and proper staffing levels.
  • Lead the team to create, develop and update any related procedures/ systems and operational manuals. 
  • Coach, counsel and develop operations team in the achievement of company standards and their personal development plans.
  • Evaluate and ensure proper training phases are successfully completed 
  • Utilize a communication process to ensure all staff is aware of expectations and performance standards.
  • Champion product quality and customer service by ensuring implementation of efficient customer focus processes (service, training, OSAT, NPS, customer experience, etc.) 
Job Requirements 
  • At least 5-year experience in management positions of F&B or hospitality operations. 
  • Experience with budgets, P&L statements, capital expenditures and planning and forecasting. 
  • Knowledge of standards or food safety and sanitation audits. 
  • Strong analytical skills
  • Results driven and people oriented
Contact Information 
Contact Person Muth Chanmolika (Ms.) 
Phone 010 267 238 
Website Address #27, St. 134, SangkatMittapheap, Khan 7 Makara, Phnom Penh

Skill & Language
4 - 6 years
1 candidate
January 03
Full Time
Senior Mgmt.
Phnom Penh, Prampi Makara
RMA (Cambodia) Group Co., LtdGenerators - Supplies, Rental, Spare Parts & Services6 jobs · Phnom Penh, Daun Penh
Privately Held
5001-10000 employees
About Company
RMA Mission & ValuesRMA specializes in providing essential products and services to economies in transition. We work alongside the development community in emerging and post-conflict markets to build or rebuild local infrastructure – for example, power generation, transport, communications, and heavy equipment. To our customers in such markets, RMA is a long-term partner rather than a long-range supplier. We invest, employ and support on the ground – backing up the quality of our products with an unswerving commitment to service long after the sale. The RMA operating philosophy has three guiding values that are essential to our culture and the way we serve our customers and the communities in which we function. These are Innovation, Integrity, and Endurance. We will always apply creativity and innovation in the support of our customers’ projects. We will do so with honesty and integrity in every aspect of our business dealings and in our partner and customer relationships. Everything we do, in product and service alike, will have purpose and enduring value. We make these values an essential part of everyday operations and elemental to our company culture.
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