Specialist, Customer Relation

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Manulife (Cambodia) Plc.
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December 01

1. Job Description Key Responsibilities:

  • Build and maintain business relationships with our clients, and ensuring that they receive an excellent customer service they need 
  • Further improve customer centricity with efficiency and effectiveness in providing customer satisfaction with reliable and advance notices and persistency improvement 
  • To service customer inquiries and deliver excellent service through communication & teamwork 
  • To focus on portfolio enhancement, reinstatement, policy change request, policy assignment, as well as focus on the acquisition of new Privilege customers 
  • To call/SMS/follow up with clients and log clients’ feedback as assigned by direct line manager. 
  • Coordinate and work with frontline team to ensure clients’ policies are renewed and proper status/feedback registered. 
  • Act as a middle person to ensure proper processes are followed.
  • Go extra mile to engage with customers/very good customers’ orientation and ability to adapt and respond to different types of characters. 
  • Good ability to handle customers’ complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution is done on a timely manner. 
  • Analyze the trends and provide calls to action to senior management team on a timely manner. • Perform other tasks as assigned by Manager, Customer Relations 
2. Job Requirements Qualification: 
  • A Bachelor’s degree or equivalent certification 
  • A minimum of 1 to 3 years experiences in Customer Service 
  • Strong service delivery customer focus, teamwork, and result oriented 
  • Literate in MS Office, including Word, Excel, PowerPoint, internet and MS Outlook 
  • Experienced in advance excel is an advantage
  • Mature with a strong personal drive
  •  Strong customer focus and follow-up skills 
  • Strong communication and interpersonal skills
  • Good command of spoken and written English and local language
  • Responsible and demonstrated ability to work under pressure
How to apply: 
 Email: sengkuor_huoth@manulife.com 
 Tel: 070222464 
 Location 104 Russian Federation Blvd | Phnom Penh, Phnom Penh

Skill & Language
1 - 3 years
Negotiation
1 candidate
January 04
Full Time
Experience Level
Phnom Penh, Tuol Kork
Manulife (Cambodia) Plc.Insurance Companies, Brokers & Agents4 jobs · Phnom Penh, Tuol Kork
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Public Company
2007
10001+ employees
About Company
Additional InfoWith more than 130 years of life insurance history, Manulife has major operations in Canada, United States and countries in Asia. Manulife began its operations in Cambodia in June 2012 to provide financial planning and protection products such as income protection, children's future education or saving production to families in Cambodia. Manulife Cambodia is committed to supporting the communities in which it conducts business, in the activities of volunteers, health & wellness and education. Phnom Penh Branch: Location 1: 1st Floor, Siri Tower, Russian Federation Boulevard, Sangkat Toeuk Laak I, Khan Toul Kork, Phnom Penh. Location 2: Phnom Penh Center, Building C, Sothearos Blvd, Phnom Penh. Siem Reap Branch: No. 138, National Road #6, Group 16, Village Banteay Chas, Sangkat Sla Kram, Siem Reap City, Siem Reap Province. Battambang Branch: No. 48-49, Road #1, Village Kampong Krobei, Sangkat Svay Por, Battambang Province. Kampong Cham Branch: Street #7 new, Phum 6, Sangkat Veal Vong, Kampong Cham City. For more information, please call our toll-free 1800 211 211.
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