Manager, Customer Experience

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Sathapana Bank Plc. - Head Office
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December 07

1. Responsibilities 

  • Initiate policy or standard to govern how to improve the customer experience or service quality of all banking channels 
  • Establish frameworks, mechanisms, strategies and plans to align the bank’s service quality with shareholder’s direction as well as the growth of the bank’s business 
  • Analyze and monitor service quality of all bank channels and communicate to channel owners for certain actions for improvement 
  • Monitor and facilitate other departments or channel owners to set other standards or guidelines at their respective departments or channels for better quality and experience 
  • Support other departments or channels owners to establish various procedures, guidelines or standards for better service quality 
  • Cooperate and facilitate complaint and channel owners to resolve customer complaints and request for certain actions to minimize those complaints or improve it
  • Monitor and feedback at high level how those complaints have been resolved 
  • Contribute any respective feedbacks or suggestions which may give additional value to existing products, services, processes, images and similarity 
  • Any ad-hoc assignment or project 
2. Qualifications 
  • Bachelor’s degree in Business Administration, Management or other related degrees 
  • At least 7 years of working experience in banking industry related to customer experience 
  • Good at result driven attitude 
  • Good at management skills, outstanding organization and strong customer service
  • Good at English and Microsoft Office (Words, Excel and PowerPoint) 
To Apply 
  • Interested candidates are encouraged to apply via job@sathapana.com.kh 
  • For more information, please contact us at 023/ 081 999 010/ 096 257 9666 or go to https://www.sathapana.com.kh/careers/job-opportunity/

Skill & Language
4 - 6 years
Negotiation
1 candidate
January 03
Full Time
Management
Phnom Penh, Daun Penh
Sathapana Bank Plc. - Head OfficeSathapana Bank is one of the leading commercial banks in Cambodia13 jobs · Phnom Penh, Daun Penh
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Privately Held
1995
1001-5000 employees
About Company
MissionTo improve people’s businesses and lives by providing the best full banking services with advanced technology throughout the country, while contributing to the sustainable development of Cambodia.
Benefits
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