Manager, Process Improvement & Re-engineering

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Sathapana Bank Plc. - Head Office
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December 07

1. Responsibilities 

  • Facilitate to develop department’s strategy and plan in order to achieve department’s plan as well as the bank’s goals 
  • Participate proactively and lead team on the operational process reengineering and automation in order to improve cost efficiency, risk elimination and better customer journey
  • Revise and draft operational procedures 
  • Research and wider-angle lens around banking industry for benchmarking the best approach on how the bank’s operational processes should be developed or redesigned
  • Establish where to reduce non-valued and added task at the counter, but to increase the efficiency of branch operations
  • Engage closely with stakeholders to identify the opportunity to reengineer and automate processing functions 
  • Take a prompt action to follow up pending operational processes and procedures from departments, business units and branches 
  • Ensure that any changes made to processes and procedures are communicated and rolled out 
  • Ensure the smooth implementation of processes and procedures across branches’ network
  • Establish and engage team work to make group discussion and brainstorming for process or work improvement 
  • Participate in annual staff evaluation within unit 
  • Build up good relationship, team sprite within teamwork and relevant stakeholders 
  • Complete any ah-hoc works assigned by Senior Manager 
2. Qualifications 
  • Bachelor’s degree in Finance and Banking , Accounting or other related degrees 
  • At least 7 years of working experience in banking industry related to banking operations 
  • Ability to work with cross-functional teams and good problem solving skills 
  • Sound good judgment, decision making, creative thinking and analytical skills 
  •  Be able to write or draft procedure or manual both Khmer and English 
  • Good at English and Microsoft Office (Words, Excel and PowerPoint) 
To Apply 
  • Interested candidates are encouraged to apply via 
  • For more information, please contact us at 023/ 081 999 010/ 096 257 9666 or go to

Skill & Language
4 - 6 years
1 candidate
January 07
Full Time
Phnom Penh, Daun Penh
Sathapana Bank Plc. - Head OfficeSathapana Bank is one of the leading commercial banks in Cambodia13 jobs · Phnom Penh, Daun Penh
Privately Held
1001-5000 employees
About Company
MissionTo improve people’s businesses and lives by providing the best full banking services with advanced technology throughout the country, while contributing to the sustainable development of Cambodia.
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